B2B Commercial Terms

Refund & Cancellation Policy

Last Updated: September 2026 • Effective for all active subscriptions

This Refund & Cancellation Policy governs all software licenses, subscription plans, and enterprise services provided by Clariadesk, a proprietary educational technology platform developed and operated by Clariadesk (“we,” “us,” or “our”). By subscribing to or renewing a Clariadesk plan, your institution agrees to these commercial terms.

114-Day Free Evaluation Period

Clariadesk provides every new school, academy, and institution with a complimentary, full-featured 14-Day Free Trial. During this trial period:

Institutions have unrestricted access to all core modules, including Smart QR Attendance, Payroll Calculation, Timetable Management, and Fee Collection.
No credit card or upfront payment commitment is required to initialize or test the trial.
School administrators and trustees are expected to test device compatibility, staff allocation, and institutional workflows before executing a commercial purchase.

2Strict No-Refund Policy for Activated Plans

Because institutions are granted a complete, obligation-free evaluation window prior to purchase, all commercial software licenses (including Basic, Standard, and Pro/Enterprise annual tiers) are sold on a strictly non-refundable basis once activated.

No Pro-Rated or Mid-Cycle Refunds

We do not issue pro-rated refunds, partial credits, or early termination adjustments for unused months, unused capacity quotas, school holidays, or operational pauses during an active annual billing cycle.

3Subscription Cancellations & Renewals

Institutions maintain full discretion to cancel automatic renewal at any point during their license period:

How to Cancel: An authorized administrator may cancel their subscription via the billing portal at /dashboard/billing or by submitting written notice to support@clariadesk.in at least 7 business days prior to renewal.
Continued Service: Following cancellation, your institution retains uninterrupted access to the Clariadesk software until the end of the paid annual term.
Data Preservation: Following plan expiration, institutional rosters, student records, and historical logs remain securely encrypted and preserved for a statutory grace period of 90 days.

4Narrow Exceptions (System Errors)

Refund requests are only evaluated and approved under the following strictly documented conditions:

Duplicate Transactions: If your institution is billed more than once for the same annual period due to a payment gateway timeout or technical failure, the duplicate charge will be refunded in full within 5–7 business days upon verification.

Erroneous Overcharges: In the rare event of a gateway pricing mismatch exceeding the posted invoice value, the difference will be credited or refunded immediately.

5Chargeback & Dispute Protection

As a B2B platform providing tangible server infrastructure and database allocations immediately upon purchase:

Institutions agree to contact our billing desk first to resolve any commercial inquiries prior to initiating a bank chargeback or dispute.
Unwarranted chargebacks filed after active usage of the platform will be contested with complete server audit trails, user login timestamps, and digital access logs.
Filing a fraudulent chargeback may result in immediate suspension of all institutional school portal access.

Official Billing Contacts

For all billing inquiries, invoice clarifications, or duplicate payment reviews, please contact our financial operations team directly:

Clariadesk Commercial Desksupport@clariadesk.inResponse time: Within 24–48 business hours

Clariadesk Support & Billingsupport@clariadesk.inMon–Sat, 9:00 AM – 6:00 PM IST